4G Router Support

Welcome to 4G Support Website where we will try to provide answers to your most common configuration questions for a different range of 3G and 4G Routers.  We hope to provide configuration details for Teltonika, Proroute, Cradlepoint, Sierra Wireless, Geneko, Billion and Huawei 4G Routers.

We will also provide information about Fixed IP SIM cards and also information about issues relating to remote access to your 4G router when using a standard mobile data SIM.

As well as this valuable information we will work to provide information about common mobile network APN settings and other related information to make your installation of your choice of 4G router simple and hassle free.


Please email the support team directly using support@westlake.co.uk 

Please include details of your support question and for routers please include a screen shot of your main status page and the mobile settings page where you have entered your APN settings.

You can also visit the dedicated support sites for various routers using the links below where you will find very useful configuration advice and video guidance for the most common questions.





How can I raise a support ticket if my 3G/4G router does not have an Internet connection?